Customer Service & Claims Support

We’re here to help; simply find the contact info you need from the lists below.

Roadside Assistance

Call the number below to request quick and convenient roadside assistance.

If you are already a customer and have questions on your active policy, please use the Customer Service email: servicepromise@connectbyamfam.com
If you have questions on a quote, please use the Sales email: customersfirst@connectbyamfam.com

Phone: 1-888-239-9953
Fax: 1-920-330-5607

Regular Hours

Monday - Friday: 7 a.m. to 10 p.m.
Saturday: 8:30 a.m. to 7 p.m.
(Central Time Zone)

Please include your policy number on all correspondence.

Billing address
CONNECT, powered by American Family Insurance
6000 American Parkway
Madison, WI 53777-0001

General mail
CONNECT, powered by American Family Insurance
PO Box 77093
Madison, WI 53707-1093

Overnight mail
CONNECT, powered by American Family Insurance
6000 American Parkway
Madison, WI 53783-0001

Reporting an auto, home or umbrella insurance claim is the fastest way to get back on track. Contact us for 24/7 claims support.

Email: claimdocuments@afics.com (Please include the claim number in the subject line)
Phone: 1-800-872-5246
Fax: 1-866-935-2858

24 hours a day, 7 days a week

Please include your claim number on all correspondence.

Mailing address
American Family Insurance Claims Services, Inc.
6000 American Parkway
Madison, WI 53783-0001