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                      • Filing a homeowners insurance claim
                      • Home insurance claim guide
                    • Common Claims Questions
                      • What to do after a car accident
                      • How long does an insurance claim take to settle?
                      • What to do if insurance denies claim and more claims tips
                      • I’ve hired an insurance claim attorney - what can I expect?
                      • What is subrogation?
                      • What effect does a not-at-fault accident have on my insurance?
                    • Types of Insurance Claims
                      • Rear-end collisions
                      • Parking lot accidents
                      • Identity theft
                      • Home theft
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                      We're available 24 hours a day, 365 days a year. File a claim report online or report a claim anytime by calling us now.
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                        Check out all the different benefits and discounts that we offer through CONNECT. From auto to home insurance, we've got you covered.

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                                  Dealing with Total Car Loss
                                  Dealing with Total Car Loss
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                                  1. Home
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                                  What Happens After Your Car is Totaled?

                                  If you’ve been in an accident, your insurance company may want to move the vehicle to a safe place that doesn’t charge storage fees. This makes it easier for the adjuster to begin determining if the vehicle is, in fact, a total loss, as well as determining the Actual Cash Value (ACV) of the vehicle.

                                  After a total loss has been confirmed, the ACV has been determined, and you’ve accepted the insurance company’s offer, your insurance company will want the following:

                                  • Signed paperwork (typically, a power of attorney allows the insurance company to prepare the title and/or an odometer statement)
                                  • Settlement/Release
                                  • The vehicle title
                                  • All keys to your vehicle
                                  • Your lienholder’s contact information

                                  It can be difficult to part with a vehicle, especially one that you’ve driven every day. It’s important to work with your insurance company to ensure the process goes as smoothly as possible. Their goal is to get you back on the road again as soon as possible.

                                  --

                                  SOURCES

                                  1. “Total Loss & Car Insurance.” DMV.org, www.dmv.org/insurance/total-loss.php.
                                  2. “When Is A Vehicle Considered Totaled? | MWL Blog Post.” Matthiesen, Wickert & Lehrer S.C., 30 June 2015, www.mwl-law.com/vehicle-considered-totaled/.
                                  A.M. Best, the leading independent rater of insurers in the country, has rated the companies within the CONNECT group “A” (Excellent), the third highest of their 15 ratings, for financial strength, stability and soundness of operating performance. Better Business Bereau Accredited Business

                                  File an Auto or Home Insurance Claim

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                                  © 2025 American Family Connect Property and Casualty Insurance Company, Inc. All rights reserved.

                                  CONNECT, powered by American Family Insurance, is the brand name of American Family Connect Property and Casualty Insurance Company and American Family Connect Insurance Company, Madison, WI. Depending on the state, auto policies are underwritten by either company, or by an affiliate, Midvale Indemnity Company, Madison, WI. Property policies are underwritten and issued by affiliates based in Boston, MA, including: Homesite Indemnity Company, Homesite Insurance Company, Homesite Insurance Company of California, Homesite Insurance Company of Florida, Homesite Insurance Company of Georgia, Homesite Insurance Company of Illinois, Homesite Insurance Company of New York, Homesite Lloyd’s of Texas, and Homesite Insurance Company of the Midwest. The American Family Connect Insurance Agency, Inc., places policies with related and unrelated companies. Each insurer is solely responsible for the claims on its policies and pays the Agency for policies sold. In Texas, certain property coverages may be underwritten by Ranchers & Farmers Mutual Insurance Company. Prices, coverages and privacy policies vary among these insurers. Each company has sole financial responsibility for its products. Some products, discounts, benefits, and savings may vary, may not be available in all states, and are subject to limitations.

                                  We provide this information to help you understand insurance. Any coverage is subject to the terms of your policy. Please refer to your policy and declaration page for complete coverage details.